FAQ

ESCAPE ROOM VERO BEACH is an escape room venue with 3 different experiences. In each experience you will be placed inside one of our immersive stories and a themed set for a designated amount of time. You and your team will need to figure out how to accomplish the main goal of the storyline and reach to ultimate conclusion of story. The rooms contain clues, trap doors, puzzles, physical tasks of skill and hidden items. Anything that’s not glued or bolted down can be moved and may be an integral piece in your quest to escape (and survive).

While your call is of upmost importance to us, we may be busy with our guests or not available to answer the phone at this time. Most answers to your questions can be answered on our website at EscapeRoomVeroBeach.com but if not please leave a message and we will get back to you as soon as we are available.

If you are calling outside of posted business hours or on days that we are closed. We will try our best to return your call within 24 hours or at the start of our next business day.

Please remember, this is not a retail location and therefore we do not maintain dedicated location hours. Site staffing is based on bookings and for this reason walk-ins are discourage.

It is best to book your visit online prior to arrival. If there are no bookings for a published showtime, the room may be shut down for maintenance or the location could be closed and no one will be on site to greet you.

No, ESCAPE ROOM VERO BEACH is an escape game and is very different than a haunted house. You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, opening things, (occasionally crawling through things) etc. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.

There are definitely elements of fright within each of our 3 experiences and the story line as to why you're in the room, but we wouldn’t classify this as a "scary" experience. Without giving anything away, we will say that there will be no high school kids in makeup jumping out at you. Feel free to see what others said on our Yelp Page or read our Google and Facebook reviews for more insight into the experience.

If any member of our staff observes that you or a member of your party are noticeably impaired, we reserve the right to deny entry without refund. This applies to any and all substances, not just alcohol.

All three of our games are 60 minutes long, but the entire process including the pre-game speech and waivers takes approximately one hour and a half.

We recommend at least being 10 years old. We have had success with children as young as 8. We will leave it up to the parents. After all, they know their children best. Please, make sure the content will be age appropriate since all booking are final and are not refundable.

Participants 17 years or younger must be accompanied by at least one adult that is at least 18 years old, and must each bring both of the following with them:

1. A copy of our liability waiver signed by THEIR parent or guardian.
2. A copy of THEIR parent or guardian's driver’s license or passport (Name on ID must match name of person who signed the waiver).

*ANY MINORS WHO DO NOT HAVE THESE TWO ITEMS WITH THEM WILL NOT BE ALLOWED TO PARTICIPATE*

We ask that you arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. DO NOT BE LATE, if you arrive late your tickets will not be refunded or rescheduled.

If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows. No refunds or rescheduling of show times will be offered for late arrivals or no-shows. Please account for traffic, and map us out beforehand so there are no surprises.

If you need to reschedule, you MUST contact us AT LEAST 3 days (72 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we WILL NOT be able to reschedule your booking. Please be aware of this before booking your reservation with us.

We have a strict NO CANCELLATION/NO REFUND policy. All sales are final and nonrefundable regardless of whether you show up for your reservation or the reasoning for you not being able to make it. Please be aware of this before booking your reservation with us.

IMPORTANT: We ask that you please do your research on what this is, where it is located, and how you will get here on time BEFORE purchasing your tickets.

Each room varies, see below for maximum allowances:

Virogenix Lab = Up to 10 people, Click here to purchase tickets and reserve your time.
The Apartment = Up to 10 people, Click here to purchase tickets and reserve your time.
Taken = Up to 10 people, Click here to purchase tickets and reserve your time.

There is no minimum number of tickets that must be purchased, but if you purchase less than the room’s capacity, be prepared to share the room with other guests. Sharing the room can actually make the experience more fun.

In this case, management may make rare exceptions, but we strongly advise against it as the games and the rooms were designed according to the set capacity.

The escape game genre started out as a series of point-and-click computer games where players must escape from a locked area by using the environment around him/her. ESCAPE ROOM VERO BEACH is a live version of this, where you must physically search the environment for items and clues that will help you escape or solve your dilemma. You are given a set amount of time to try and do this before your fate is sealed.

No, for fire and safety reasons there is always a way to exit the room without restriction. Most of our rooms have evolved from the "Escape" genera and have moved more towards having to accomplish something - like saving a friend, finding a cure for a virus or completing some type of mission, while still retaining the elements of a traditional escape game. This opens up unlimited scenarios making the game more exciting.

Yes, our rooms are wheelchair accessible.

This is completely up to you. Since there are elements that may frighten or startle you, we would recommend that you sit this one out, but again its up to your discretion. If you do decide to visit us while pregnant, please make sure to make your host aware of your pregnancy long before your game begins.

While this is a live performance, we do not currently have actors physically in the room with you. Cast Members are present and may interact with you but not up close and personal during the game.

Unfortunately, we have too many instances where people make reservations to pay cash at the door and are simply no call no shows, this is a complete loss of revenue for us and we can no longer allow reservations without payment in full. We are sorry for the inconvenience. However, if cash is you’re only option, we can accept full payment in advance in order to secure your ticket time. Please call 772-626-0217 to schedule your advance cash purchase.

Yes, we are surrounded by great eateries and a few shops. Please click here to see a list of our favorite restaurants. And Click here for a list of other places to kill time before you yourself are killed.

Teams who are able to escape BEFORE time runs out will earn the option to purchase an exclusive “I ESCAPED” t-shirt. However, if you don’t escape you can still buy the alternate “I DIDN'T ESCAPE” t-shirt. Each t-shirt is themed according to the room and the outcome of your team.

There is plenty of available parking in South Vero Square.

We are located in South Vero Square near Publix. Our Address is 836 S US Highway 1, Vero Beach, FL 32962. We are discreetly located in the plaza behind “Wendy's”, and suspiciously adjacent to “Pizza Hut”. Click here for directions

In the booking process on both the stationary and mobile devices, immediately after you click a BOOK NOW button then schedule is shown followed by a few simple steps.

STEP 1: Select the date of your visit on the calendar.

STEP 2: Pick the time you would like to visit from the available times shown.

STEP 3: “How Many Tickets would you like to purchase?” This defaults to 1 ticket, but you can select how many tickets you’d like.

You must do this before selecting the "Purchase Tickets" button.

Step 4: Proceed to Checkout

Whether it be a Birthday, Anniversary, Wedding Party or any other reason to celebrate we are certainly a fun filled destination that provides a unique thrill you just can’t get anywhere else. We have the following upgrades available as options: Birthday, Anniversary, Wedding,  Engagement and Custom.

Small gifts and/or surprises can be hidden in our rooms for the guest of honor. Please contact us for more details or make arrangements.

The only way to get the room privately is to purchase at least 8 tickets on weekends or 5 tickets during the week for the experience of your choosing. Otherwise anyone can buy the remaining tickets, which is usually the case. Additional advice is to book it in advance, don’t wait until the last minute. Also, when you have purchased your tickets to qualify for a private room, please call and let us know ASAP so we can close the additional spots.

Please contact us about large group and multi room discounts.

We do offer Team Building services, and we’ve had some very large corporations come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for comradery with coworkers, and an insightful observation of your team’s strengths. Click here for more information.

Just enter the number on the voucher, gift card or email during checkout as a Coupon Code.

Absolutely, we can always book a special time, however the minimum purchase is 1 full room. We can do this any time before or after our current schedule, or even on days closed, depending on staff availability. Please call 772-626-0217 for more information or to schedule.

Call us at 772-626-0217 to make changes to the time or date of a current booking.

*Please note that you will not be able to make changes within 72 hours of your ticket time.

We have a strict NO CANCELLATION/NO REFUND policy. All sales are final and nonrefundable

Depending on availability, yes of course. Just make another booking for the same room on the same date and time.

Depending on availability: Have each person that is paying make there own reservations. Make sure you all pick the same room, same date and same time, so you will all be together.

Yes, we do. Click here to go directly to our gift cards.

Yes, service animals are welcome.